Last updated: May 18, 2021
We’ll give you a full refund if you cancel within our free cancellation period!
Renters who receive a refund may:
If you choose to rebook, your refund amount will be available on SHAiR for 24 hours. If you do not rebook by then, SHAiR will send the funds back to your payment method. Once SHAiR issues the refund, please allow up to 3 – 5 business days for processing.
Exceptions may be made for:
If a Renter misses the free cancellation period, the cancellation fee is based on the scheduled trip length. If a Renter cancels a trip that has been modified after the free cancellation period ended, the refund amount will be based on the cancellation policy and the original trip information.
Example: A Renter booked a trip for 5 days at a daily rate of $100, totaling $500. The Renter would only receive 50% of the refund, totaling $250. The Host would receive the other $250, minus a 10% inconvenience fee for SHAiR to process the transaction.
We want our users to feel safe when carsharing. Renters may cancel at no cost and receive a full refund if, upon inspecting the vehicle at pick up, they have concerns that it hasn’t been cleaned and disinfected properly.
Requirements for a full refund:
If you need to cancel your trip but are having trouble doing so, contact a SHAiR Team Member immediately and we will be happy to help! If you do not show up for a trip within 60 minutes of when the trip is supposed to begin and haven’t made contact with the Host, and/or haven’t canceled, we consider this a “no-show.” No-shows will be charged for 60% of the total trip cost.
Example: A Renter reserves a car at a daily rate of $100 per day for 5 days and does not pick up the vehicle. The Renter would still be charged $300 for the trip. The Host will receive the $300 minus a 10% inconvenience fee. In this scenario, SHAiR would receive $30 for processing.
It is important when a Renter picks up the car that they bring their valid license. If a Renter has forgotten or has an invalid/expired license, we consider this to be a “no-show” and the same cancellation policy applies.
If a Host does not deliver the vehicle within 30 minutes of a confirmed trip and they do not make contact with the Renter, the Renter may be eligible to request a late fee.
Attempts to contact include but are not limited to; responding to a Renter’s message on SHAiR. The Renter must also contact a SHAiR Team Member and we will help the Renter find another car in their area and issue a refund on the previous trip. Refunds may take up to 3-5 days for processing as this depends on the Renter’s financial institution. The HostHost will not receive any income from this trip. If the Host exceeds 30 minutes, the Renter may also request a late fee of $25. The Renter would receive $25 minus a 10% inconvenience fee for SHAiR to process the transaction. This fee will be a credit towards their next trip and has no cash value.
Steps to verify a Host No-Show:
In the unlikely event a Host cancels a trip, use the following guidelines:
Exceptions may be made for:
Renters entitled to refund can either:
If you choose to rebook, your refund amount will be available on SHAiR for 24 hours. If you do not rebook by then, we’ll send the funds back to your payment method. Once the refund has been issued, please allow up to 3 – 5 business days for processing.
We apologize that you did not experience a smooth trip! If a SHAiR Team Member approves a reimbursement request, the Renter or Host will be charged an additional 20% inconvenience fee. SHAiR will receive 50% (half) of the inconvenience fee for processing and the individual who was inconvenienced will receive the remaining 50%.